By Carolyn M. Shinn, RN, BSN, CWS, Vice President, Clinical and Quality Process Excellence
During the Coronavirus (COVID-19) pandemic, reliance on telehealth services increased, moving from a convenient service to one of necessity. The American Medical Association included information from a May 29 report from McKinsey & Company Health Care Systems & Services, that stated before COVID-19 led to the shutdown of non-essential services in the United States, telehealth accounted for an estimated $3 billion, post-COVID this is expected to reach $250 billion.